What should you consider when choosing a rate management system?
-By Ofer Zeevy- What can go wrong in issuing a freight quote to a client? Well, there are many things; if you talk to experienced freight forwarders working with Excel sheets, they will mention the difficulties of getting all prices from all sources immediately or the possibility of getting lost in the small additional costs, […]
Air, sea or land: Sorting through your freight choices
-By Ofer Zeevy- Freight forwarders, always looking to better balance their best route/best price choices, are constantly challenged by fluctuating rates, geopolitical crises and economic instabilities. The shipping industry is still dealing with such issues, as this supply chains forecast report shows. Once they receive an RFQ from an importer or exporter, freight forwarders start […]
How freight forwarders can improve their customer service by using a digital freight platform?
– By Ofer Zeevy – American supermarket chain “Stew Leonard” is notable for its customer service policy. At the forefront of every store, there’s a sign which reads: The customer is always right. If the customer is ever wrong, reread rule #1 And in the freight business, it’s no different: Giving clients the best possible […]
How a digital solution helps freight forwarders increase quote profits
–By Ofer Zeevy– Freight forwarding is a complex business, but the task of issuing a quote to a client and profiting from it can become somewhat easier with the help of a digital system. The price layers of a quote When a freight forwarder receives an RFQ from an importer or an exporter, there begins […]
10 best digital features for freight forwarders to better handle their supply chain rate management
-By Ofer Zeevy- When creating price quotes for clients, freight forwarders often face the daunting task of sorting through countless data points. As clients demand to swiftly receive the “best-price, shortest-route” proposals, forwarders find themselves wishing for more efficient tools to streamline their work. Incorporating a digital platform can alleviate many of these challenges for […]
How to better prepare for the next freight crisis?
-By Ofer Zeevy– “Rebuilding that bridge will “not be quick” and will be costly,” claimed USA Transportation Secretary Pete Buttigieg, a former naval officer. But in the aftermath of the Baltimore container ship’s deadly collision with the Key Bridge and the complete closure of the Baltimore port, the shipping industry faces further worries. Many within the […]
How Quick and Quality Customer Service Has Become a significant Factor for Freight Forwarders When Choosing Where to Take Their Business
I get my coffee at the same café every morning. It isn’t the closest café to my apartment, and it isn’t the cheapest cup in my neighborhood. The real reason that I keep going back is that they make me feel like family. Every day when I request my drink, they remember my order, they […]
Technology and Logistics
Providing excellent customer service has been the highest priority in our growing market for more than a century since the phrase “the customer is always right” was invented. Nowadays, in the internet era, consumers’ expectations for quick, easy, reasonably-priced service have skyrocketed because of companies like Amazon, Uber, and ASOS. It’s incredible that now, anyone […]
4 Technologies That Are Making Waves in the Freight Forwarding Industry
As those of you who work in freight forwarding know, in a few years from now the industry will probably look completely different than it does today. Since the start of the Coronavirus, the vast world of logistics has faced infinite hurdles, including a lack of workers, port congestion, cargo loading, unloading delays, and more. […]
How Carbon Emissions Fees are Already Changing the Shipping Industry
How Carbon Emissions Fees are Already Changing the Shipping Industry As the world begins to truly grasp the effects of climate change, governments around the world are looking at top-polluting industries to answer for the damage. One of the main targets by climate activists has been to reduce carbon emissions. A popular solution in recent years has […]
