Why Customer Service Speed and Quality Is Now a Deciding Factor for Freight Forwarders
Key Takeaways Quick, high-quality customer service now plays a decisive role in how freight forwarders choose partners, directly impacting client retention and deal conversion. 90% of consumers prioritize customer service when selecting a brand, and 51% will switch providers if they don’t receive a response within six hours. Digitization is essential, but forwarders must choose […]
Technology and Logistics
Key Takeaways Speed is now the gold standard, customers expect instant responses and fast deliveries. Logistics teams must respond rapidly to stay competitive. Personalize the experience, when price isn’t your edge, deliver tailored service that makes customers feel valued to retain and grow your base. Stay flexible, adapt to unique client needs, resolve issues quickly, […]
How Carbon Emissions Fees are Already Changing the Shipping Industry
Key Takeaways Carbon emissions fees are pressuring the shipping industry to reduce fuel use and adopt cleaner practices, as fuel costs directly impact operating margins. Japan and the EU are leading with carbon pricing, with $56/ton in Japan starting 2025 and an emissions trading system in the EU, to financially motivate emission reductions. Anticipation of […]