What should you consider when choosing a rate management system?
What can go wrong in issuing a freight quote to a client? Well, there are many things; if you talk to experienced freight forwarders working with Excel sheets, they will mention the difficulties of getting all prices from all sources immediately or the possibility of getting lost in the small additional costs, to name just […]
Air, sea or land: Sorting through your freight choices
Freight forwarders, always looking to better balance their best route/best price choices, are constantly challenged by fluctuating rates, geopolitical crises and economic instabilities. The shipping industry is still dealing with such issues, as this supply chains forecast report shows. Once they receive an RFQ from an importer or exporter, freight forwarders start searching for safe […]
How freight forwarders can improve their customer service by using a digital freight platform?
American supermarket chain “Stew Leonard” is notable for its customer service policy. At the forefront of every store, there’s a sign which reads: The customer is always right. If the customer is ever wrong, reread rule #1 And in the freight business, it’s no different: Giving clients the best possible service is always on the […]
How a digital solution helps freight forwarders increase quote profits
Freight forwarding is a complex business, but the task of issuing a quote to a client and profiting from it can become somewhat easier with the help of a digital system. The price layers of a quote When a freight forwarder receives an RFQ from an importer or an exporter, there begins the process of […]
10 best digital features for freight forwarders to better handle their supply chain rate management
When creating price quotes for clients, freight forwarders often face the daunting task of sorting through countless data points. As clients demand to swiftly receive the “best-price, shortest-route” proposals, forwarders find themselves wishing for more efficient tools to streamline their work. Incorporating a digital platform can alleviate many of these challenges for freight forwarders. Within […]